Passenger Services Advisor

Job Summary

A company is looking for a Passenger Services Advisor to provide expert customer service to guests and travel advisors.

Key Responsibilities

• Respond to inquiries from guests and travel advisors via email, chat, and phone
• Quality check bookings for missing transfers, required visas, and payments
• Collaborate with data analysis teams to drive service improvements

Required Qualifications

• 1+ years of call center experience in a reservations or administrative role
• Strong drive to provide outstanding customer service
• Ability to locate and analyze information from various sources
• Ability to work independently according to instruction