Passenger Services Advisor
Job Summary
Providing expert customer service, the full-time Passenger Services Advisor will respond to inquiries from guests and travel advisors via email, chat, and phone, ensuring a luxury experience while working remotely.
Key responsibilities
- Respond to guest and travel advisor inquiries through various communication channels
- Anticipate potential issues by quality checking bookings and suggesting enhancements to the cruise experience
- Collaborate with data analysis teams to leverage feedback for service improvements
Required qualifications
- 1+ years of call center experience in a reservations or administrative role, or similar customer service experience
- Strong ability to communicate effectively in writing
- Proven drive to provide outstanding customer service
- Ability to locate and analyze information from various sources
- Capability to work independently according to instructions
Complete Job Description
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