Patient Access Agent

Job Summary

A company is looking for a Contact Center Agent - Patient Access Management - Remote.

Key Responsibilities

• Handle inbound and outbound calls for patient intake and scheduling while following established workflows
• Meet individual performance benchmarks for call volume, productivity, and data accuracy while ensuring compliance with HIPAA
• Participate in team operations, including huddles and training, and contribute to process improvements

Required Qualifications

• High School Diploma or equivalent; some post-secondary education in medical office-related coursework preferred
• Prior customer service experience in a contact center environment, managing high call volumes
• Proven ability to work with KPIs related to quality and productivity
• Remote work experience with strong self-management and technical skills
• Familiarity with contact center platforms and EHR/scheduling systems is preferred