Patient Access Associate

Job Summary

A company is looking for a Patient Access Associate II who will manage patient appointments and registrations in a call center environment.

Key Responsibilities

• Handle patient requests over the phone and apply correct workflows and protocols
• Collect information from patients and enter data into the electronic health record system (EPIC)
• Verify insurance eligibility, register patients, and inform them of their financial responsibilities

Required Qualifications

• High School Diploma or equivalent combination of education, training, and experience
• Minimum of 1 year of customer service experience in a professional capacity
• Prior professional inbound call center experience
• Previous professional experience in a healthcare setting
• Strong knowledge of medical terminology and healthcare scheduling