Patient Access Call Center Representative

Job Summary

To enhance patient experience, the full-time Patient Access Call Center Representative will manage inbound and outbound calls, schedule appointments, verify insurance information, and provide customer service in a healthcare setting.

Key responsibilities

• Utilize facility information and established procedures to link patient experiences between PACT and practice sites
• Schedule patient appointments, manage cancellations, and verify demographic and insurance information
• Identify emergent calls for immediate transfer to Registered Nurses and ensure adherence to emergency guidelines

Required qualifications

• High School Graduate
• 0-1 year experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and handle diverse customer needs
• Strong verbal communication skills and ability to interact with a diverse patient population