Patient Access Call Center Representative

Job Summary

To enhance patient experience, the full-time Patient Access Call Center Representative will manage inbound and outbound calls, schedule appointments, verify insurance information, and ensure accurate patient data while adhering to established protocols in a healthcare environment.

Key responsibilities

• Assist inbound callers and perform outbound calls for follow-up, utilizing critical thinking skills to resolve issues
• Schedule, reschedule, and cancel patient appointments while verifying demographic and insurance information
• Identify emergent calls and escalate to the appropriate personnel for triaging, ensuring adherence to emergency guidelines

Required qualifications

• High School Graduate
• 0-1 year of experience in a call center, healthcare, or customer service-related role
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and handle a variety of customer needs
• Strong verbal communication skills and ability to interact with a diverse patient population