Patient Access Center Manager

Job Summary

A company is looking for a Manager of Patient Access Center - Remote.

Key Responsibilities

• Oversee daily activities and workflow of the Access Center, ensuring efficient resource allocation and superior patient experiences
• Develop and integrate process improvements into training programs for agents, including performance monitoring and competency assessments
• Monitor productivity metrics and act as a liaison between departments to ensure timely access and scheduling for patients and referrals

Required Qualifications

• Associates Degree
• Three to five years of experience in a hospital or medical setting
• Proven ability to assume increasing levels of responsibility
• Demonstrated proficiency with Microsoft Office products, especially Excel
• Knowledge of medical terminology and various health insurance programs