Patient Access Center Supervisor

Job Summary

Supervising the daily operations of the Patient Access Center, the full-time Patient Access Center Supervisor will manage staff scheduling, oversee performance metrics, and serve as a liaison with patients and providers in a primarily remote environment.

Key responsibilities:

• Coordinates daily activities, including staff scheduling, work queue management, and statistical reporting
• Supervises PAC personnel, ensuring training, evaluations, and compliance with performance standards
• Acts as a liaison with clinics and departments to enhance communication and process improvements

Required qualifications:

• Associate degree in business, healthcare, or a related field; Bachelor's degree preferred
• Minimum of 1+ years of supervisory experience in a healthcare environment or 2+ years in scheduling services
• 1-3 years of progressive management experience or demonstrated office management skills
• Understanding of third-party payor and managed care requirements
• Demonstrated knowledge of medical terminology and business office products