Patient Access Coordinator

Job Summary

Handling incoming calls efficiently, the full-time Patient Access Coordinator will triage calls, create patient records, and schedule appointments while working remotely from approved states.

Key responsibilities

• Answer inbound calls in a fast-paced environment and act as the first point of contact for patients
• Maintain department productivity levels by meeting or exceeding monthly scorecard expectations
• Escalate calls to supervisors or other departments as necessary while adhering to established policies and procedures

Required qualifications

• High School diploma or GED
• Minimum of 1 year of high-volume call center experience
• Intermediate computer skills
• Knowledge of medical terminology is preferred
• Reliable high-speed internet access and Wi-Fi connection