Patient Access Coordinator

Job Summary

Handling incoming calls in a fast-paced environment, the full-time Patient Access Coordinator will triage calls, create patient records, and assist with scheduling while working in a hybrid role based in Orlando, FL.

Key responsibilities:

• Answer inbound calls and act as the first point of contact for patients needing assistance
• Maintain department productivity levels and meet monthly scorecard expectations for customer satisfaction
• Escalate calls to supervisors or other departments as necessary and perform additional duties as assigned

Required qualifications:

• High School diploma or GED is required
• Minimum of 1 year of high-volume call center experience
• Intermediate computer skills are necessary
• Knowledge of medical terminology is highly preferred
• Must reside within 50 miles of Orlando, FL, and have reliable high-speed internet access