Patient Access Evaluator

Job Summary

A company is looking for a General Evaluator, Patient Services / Access Specialist (Non-Clinical).

Key Responsibilities

• Listen to and evaluate Voice AI calls related to insurance coverage and benefits
• Assess accuracy, clarity, tone, and escalation handling of AI interactions
• Score calls using defined rubrics and provide actionable feedback

Required Qualifications

• 2-5+ years of experience in patient access, benefits investigation, or reimbursement support
• Direct experience communicating with patients about insurance and benefits
• Ability to make precise judgment calls when evaluating AI performance
• Fluency in English
• Reliable access to a computer and high-speed internet