Patient Access Liaison Lead

Job Summary

To support a growing intake team, the full-time Patient Access Liaison Lead will oversee team operations focused on securing patient authorizations and onboarding new patients, while working remotely from the United States.

Key Responsibilities

• Lead and support the team in achieving goals related to patient referrals and prescription management
• Monitor team productivity and service level agreements, ensuring efficient workflow and adherence to new processes
• Build and maintain relationships with referral sources, providing updates and coordinating necessary information for successful patient onboarding

Required Qualifications

• 1-3 years of experience managing patient referral and prescription activities in infusion or specialty therapies
• 1-3 years of customer service experience in a healthcare setting
• Experience with electronic health records or pharmacy patient management systems
• High School Diploma or equivalent; Bachelor's Degree preferred
• Proficiency in Microsoft Office applications