Patient Access Liaison Lead

Job Summary

To support a growing team, the full-time Patient Access Liaison Lead will oversee the intake process for new patients, ensuring authorization and onboarding while working remotely and collaborating with various healthcare stakeholders.

Key responsibilities

• Lead and support the team in achieving service level agreements and onboarding new cases
• Build and maintain relationships with referral sources and communicate effectively regarding the status of referrals
• Monitor team productivity and manage personnel issues, ensuring implementation of new processes

Required qualifications

• 1-3 years of experience managing patient referral and prescription activities in infusion or specialty therapies
• 1-3 years of customer service experience in a healthcare setting
• Experience with electronic health records or pharmacy patient management
• High School Diploma or equivalent, with a Bachelor's Degree preferred
• Proficiency in Microsoft Office applications