Patient Access Manager

Job Summary

A company is looking for a Manager, Patient Access to lead and develop a team of Patient Care Representatives.

Key Responsibilities

• Lead, coach, and develop a high-performing Patient Access team to ensure exceptional patient experiences
• Supervise daily operations, ensuring efficient and empathetic handling of patient cases
• Establish and evaluate performance metrics to meet and exceed operational goals

Required Qualifications

• 5+ years of experience in patient-facing, digital health, or customer service operations roles
• 3-5 years of people management experience in healthcare, customer service, or operations
• Strong experience with telephony systems, CRM platforms, and operational analytics tools
• Data-driven with the ability to use metrics for decision-making and performance management
• Experience with self-funded employer benefit plans or bundled payment models is a plus