Patient Access Manager

Job Summary

Leading a high-performing team, the full-time Manager, Patient Access will mentor Patient Care Representatives to ensure exceptional patient experiences while overseeing daily operations and performance metrics in a remote-first environment.

Key responsibilities

• Lead, coach, and develop the Patient Access team to deliver high-quality patient service
• Supervise day-to-day operations, ensuring efficient and empathetic handling of patient cases
• Establish and monitor performance metrics to meet and exceed patient satisfaction and operational goals

Required qualifications

• 5+ years of experience in patient-facing, digital health, or customer service operations roles
• 3-5 years of people management experience in healthcare or customer service environments
• Strong experience with telephony systems, CRM platforms, and operational analytics tools
• Data-driven mindset with the ability to use metrics for decision-making and performance management
• Ability to handle confidential information and adhere to HIPAA requirements