Patient Access Navigator

Job Summary

To support revenue cycle operations, the full-time remote Patient Access Navigator will manage patient scheduling, financial clearance, and demographic information collection while ensuring adherence to quality care standards and departmental metrics.

Key responsibilities

• Collects and verifies patient demographic and financial information to facilitate clinical service procurement
• Schedules, reschedules, and cancels patient appointments while maximizing resource utilization
• Handles inbound and outbound communications regarding registration, appointments, and patient estimates, ensuring high levels of customer service

Required qualifications

• Minimum High School Diploma or Equivalent
• Experience in insurance, managed care, or hospital registration settings preferred
• Knowledge of basic medical terminology and revenue cycle processes
• Familiarity with information systems such as Epic and Microsoft Teams
• Ability to work effectively in a dynamic environment with frequent changes