Patient Access Navigator

Job Summary

Providing exceptional patient access support, the full-time Patient Access Navigator II will facilitate access to various physician and radiology services during overnight shifts in a remote environment.

Key responsibilities

• Manage patient access inquiries and escalations, ensuring a seamless experience across the provider network
• Support the Access Center management team with onboarding, training, and quality monitoring initiatives
• Act as a subject matter expert, delivering technical and operational support for systems and training programs

Required qualifications

• High School diploma or equivalent required
• Minimum of 2 years of experience in a customer service, contact center, or scheduling role, preferably in healthcare
• 1-2 years of preferred experience with Acombina and strong technical proficiency in EPIC, Outlook, IDX, Excel, and Word
• Knowledge of central scheduling, medical terminology, and insurance verification is preferred
• Ability to work varied hours and adapt to changing business needs