Patient Access Navigator

Job Summary

To enhance patient access for various medical services, the full-time Patient Access Navigator II will provide centralized support and exceptional customer service remotely during overnight shifts, while managing escalations, onboarding, and training within the Access Center.

Key responsibilities

• Facilitate patient access across multiple medical disciplines, ensuring a high-quality experience for patients and providers
• Support management with escalations, patient complaints, and training programs, acting as a subject matter expert
• Monitor and evaluate training needs and quality metrics within the Patient Access Center

Required qualifications

• High School diploma or equivalent required
• 2+ years of experience in a Customer Service, Contact Center, or scheduling environment, preferably in healthcare
• 1-2 years of preferred experience with Acombina and strong technical proficiency in EPIC, Outlook, IDX, Excel, and Word
• Knowledge of central scheduling, medical terminology, and insurance verification is preferred
• Ability to work varied hours/shifts as business needs evolve