Patient Access Navigator II

Job Summary

Providing centralized patient access to various medical services, the full-time Patient Access Navigator II will work remotely during overnight shifts, delivering exceptional customer service and supporting the Access Center management team with escalations and training initiatives.

Key responsibilities

• Facilitate patient access across multiple medical disciplines and ensure a high-quality customer experience
• Support management with escalations, patient complaints, and onboarding of new hires
• Assist in the design and evaluation of training programs and quality monitoring within the Patient Access Center

Required qualifications

• High School diploma or equivalent required
• 2+ years of experience in a Customer Service, Contact Center, or scheduling environment, preferably in healthcare
• 1-2 years of experience with Acombina and strong technical proficiency in EPIC, Outlook, IDX, Excel, and Word
• Knowledge of central scheduling, medical terminology, and insurance verification preferred
• Ability to work varied hours/shifts as business needs change