Patient Access Operations Manager

Job Summary

A company is looking for a Manager of Patient Access Operations.

Key Responsibilities:

• Establishes priorities for patient access teams and oversees project plans for service enhancements
• Partners with leaders to drive initiatives that improve patient access services and satisfaction
• Manages day-to-day activities of Patient Access Teams to ensure high levels of customer service and patient flow

Required Qualifications:

• 7+ years of experience in healthcare operations or patient access, including 3+ years in a supervisory role
• Experience in a claims/call center environment and performance improvement processes
• Understanding of the patient access experience and insurance company operations
• Fluency in medical terminology and proficiency in electronic medical records/systems
• Demonstrated leadership, organizational, and management skills