Patient Access Operations Manager

Job Summary

Providing strategic and operational leadership, the full-time remote Patient Access Center Business Operations Manager will oversee programs related to workforce management, training, quality, and process improvement initiatives to enhance patient access and team performance while collaborating with internal teams and clinical leaders.

Key responsibilities

• Manage operational programs that support the Patient Access Center, focusing on workforce management and training
• Optimize business systems and implement process improvements to enhance patient and family experiences
• Collaborate with clinical and operational leaders, IT, and analytics to ensure effective operation of shared services programs

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a relevant field
• Five years of relevant experience in patient access, healthcare operations, or business systems management
• Minimum of two years in a management or supervisory role