Patient Access Representative

Job Summary

Providing extraordinary customer service, the full-time Patient Access Representative will greet patients, verify demographics, and coordinate appointments in a medical clinic call center environment.

Key responsibilities

• Greet patients and verify their information while managing registration processes
• Schedule appointments and coordinate referrals with the nursing team and providers
• Handle patient financial responsibilities, including collecting payments and assisting with financial assistance

Required qualifications

• High school diploma or equivalent preferred; post-secondary education is helpful
• One year of work experience, preferably in a medical office setting
• Familiarity with medical terminology is beneficial; customer service experience is essential
• Six months of customer service experience desired
• Basic Life Support (BLS) certification may be required for certain locations