Patient Access Representative

Job Summary

A company is looking for a Patient Access & Care Team Representative (Remote).

Key Responsibilities

• Act as the first point of contact for customers, providing assistance and information regarding patient access services
• Schedule patient appointments, verify insurance information, and handle co-pays and demographic updates
• Identify and escalate complex non-clinical issues and ensure adherence to emergency call handling protocols

Required Qualifications, Training, and Education

• High School Graduate
• Previous experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and manage multiple tasks
• Competency in using a multiple-line telephone system