Patient Access Representative

Job Summary

A company is looking for a Patient Access & Care Team Representative I.

Key Responsibilities

• Link patient experiences between PACT and practice sites, assisting inbound callers and making outbound calls as necessary
• Schedule patient appointments, verify insurance information, and update medical records while ensuring accuracy and completeness
• Identify emergent calls for immediate transfer to a Registered Nurse and provide customer service according to departmental standards

Required Qualifications

• High School Graduate
• 0-1 year experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work in a fast-paced environment and handle various customer/patient needs