Patient Access Representative

Job Summary

A company is looking for a Patient Access Representative who will advocate for patients and provide exceptional customer service.

Key Responsibilities

• Answer inbound calls from new and existing patients and obtain necessary demographic and insurance information
• Schedule patient appointments and handle referrals while using critical thinking to resolve patient issues
• Manage multiple systems for documentation and appointment scheduling, including responding to time-sensitive communications

Required Qualifications

• High school diploma required; college degree preferred
• Experience with EMR systems, such as NextGen, is preferred
• Knowledge of patient appointment scheduling is a plus
• Proficiency in Microsoft Office programs
• Ability to maintain a professional and empathetic tone during high call volumes