Patient Access Representative

Job Summary

A company is looking for a PACT Representative I.

Key Responsibilities

• Link the patient experience between PACT and the practice site, assisting inbound callers and making outbound calls as needed
• Schedule patient appointments, verify insurance coverage, and update patient information while adhering to departmental standards
• Identify emergent calls for triaging, provide customer service, and assist with organizational marketing efforts

Required Qualifications

• High School Graduate
• 0-1 year experience in a call center, healthcare, or applicable customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work a variety of hours based on departmental business needs