Patient Access Representative

Job Summary

To support patient access initiatives, the full-time Patient Access Representative will act as the first point of contact for customers, managing inquiries, scheduling appointments, and documenting interactions in a remote work environment.

Key responsibilities:

• Assist inbound callers and make outbound calls as needed, utilizing facility information and established procedures to enhance the patient experience
• Schedule patient appointments, verify insurance coverage, and update patient information in the electronic medical record
• Identify and escalate complex problems, ensuring effective triage and customer service according to departmental standards

Required qualifications:

• High school diploma or equivalent
• 0-1 year of experience in a call center, healthcare, or customer service-related role
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and manage multiple customer needs
• Familiarity with using a multiple-line telephone system and basic computer skills