Patient Access Representative

Job Summary

Representing the highest standard of customer service, the full-time Patient Access Representative will facilitate patient scheduling, registration, and financial clearance processes while working remotely.

Key responsibilities

• Manage patient scheduling, registration, and benefit verification to ensure a smooth entrance into Mercy facilities
• Obtain and accurately populate patient data into records, ensuring compliance with insurance and Medicare guidelines
• Provide exceptional customer service and maintain positive relationships with patients, healthcare staff, and insurance companies

Required qualifications

• High school diploma required; some college coursework preferred
• 1-3 years of clerical and customer service experience, preferably in a healthcare setting
• Familiarity with medical terminology and insurance plans is preferred
• Strong organizational skills and attention to detail
• Ability to work under stress and meet deadlines with high accuracy