Patient Access Representative

Job Summary

Acting as the first point of contact for patients, the full-time PACT Representative I will assist with scheduling appointments, handling inbound and outbound calls, and ensuring accurate patient information while working in a hybrid environment.

Key responsibilities

• Links patient experiences between PACT and practice sites, managing appointment scheduling and cancellations
• Utilizes resources to assist callers, performing basic technical troubleshooting and escalating complex issues as needed
• Documents interactions in the electronic medical record and ensures compliance with emergency call handling procedures

Required qualifications

• High School Graduate
• 0-1 year of experience in a call center, healthcare, or customer service role
• Basic knowledge of medical terminology is helpful but not required
• Ability to operate a multiple-line telephone system
• Basic understanding of computers and desktop software packages