Patient Access Representative

Job Summary

Acting as the first point of contact for customers, the full-time remote PACT Representative I will manage patient inquiries, schedule appointments, and ensure accurate documentation while providing exceptional customer service from Monday to Friday, 8 am to 5 pm EST.

Key responsibilities

• Facilitates patient scheduling, cancellations, and updates while verifying insurance and demographic information
• Handles inbound and outbound calls, addressing patient needs and escalating complex issues when necessary
• Documents interactions in the electronic medical record and assists with organizational marketing efforts

Required qualifications

• High school diploma or equivalent required
• 0-1 year of experience in a call center, healthcare, or customer service role
• Basic understanding of medical terminology is helpful but not mandatory
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Knowledge of customer service principles and ability to interact with a diverse patient population