Patient Access Representative

Job Summary

To support patient access in a remote setting, the full-time Patient Access Representative will manage patient registration, scheduling, and financial inquiries while ensuring a welcoming experience and maintaining confidentiality during the 8am-4:30pm work hours, Monday through Friday.

Key responsibilities

• Register patients and explain the registration process, ensuring accurate collection of financial and demographic information
• Schedule and manage patient appointments, adhering to clinical department protocols and maintaining communication with management regarding any issues
• Process payments and assist patients with inquiries, ensuring a smooth and efficient registration flow while safeguarding patient information

Required qualifications

• High school diploma or equivalent; associate's degree preferred
• 1-3 years of related work experience, particularly in customer service or call center environments
• Experience with computer systems, including web-based applications and Microsoft Office
• Able to work effectively in a fast-paced, multi-tasking environment
• Knowledge of medical terminology is preferred