Patient Access Representative

Job Summary

To support patient access operations, the full-time Patient Access Representative will manage inbound and outbound calls, schedule appointments, verify insurance information, and provide exceptional customer service in a remote setting.

Key responsibilities

• Link the patient experience between PACT and the practice site by using facility/provider information and established policies
• Schedule, reschedule, and cancel patient appointments while verifying and updating demographic and insurance information
• Identify emergent calls and route them appropriately, ensuring adherence to guidelines for emergency situations and critical call handling

Required qualifications

• High School Graduate
• 0-1 year of experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and handle various customer/patient needs
• Must reside in AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, or VT