Patient Access Representative

Job Summary

To enhance patient experiences, the full-time Patient Access Representative will manage inbound and outbound calls, schedule appointments, verify insurance information, and provide customer service in a healthcare setting.

Key responsibilities

• Utilize facility/provider information to link patient experiences between PACT and practice sites
• Schedule patient appointments, handle cancellations and reschedules, and verify insurance coverage
• Identify emergent calls for immediate transfer to Registered Nurse for triaging and maintain adherence to emergency guidelines

Required qualifications

• High School Graduate
• 0-1 year experience in a call center, healthcare, or customer service-related role
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and manage multiple customer needs
• Basic understanding of computers and desktop software packages