Patient Access Scheduler

Job Summary

To support a high-volume call center, the part-time Patient Access Scheduler will manage patient appointment scheduling, acquire demographic and insurance information, and provide pre-appointment instructions while working remotely for Minnesota residents.

Key responsibilities

• Uses technology to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling according to established protocols
• Responds to patient inquiries and escalates issues as necessary

Required qualifications

• High School Diploma or GED
• 1+ years of customer service experience in healthcare or a professional service industry
• Proven ability to maintain HIPAA-compliant confidentiality
• Strong telephone management and organizational skills
• Ability to effectively listen and resolve patient complaints