Patient Access Scheduler

Job Summary

Working remotely, the part-time Patient Access Scheduler will manage patient appointment scheduling needs, coordinate demographic and insurance information, and provide pre-appointment instructions while ensuring compliance with protocols.

Key responsibilities

• Utilizes technology to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling according to established protocols
• Notifies callers of changes in appointment scheduling and escalates issues when necessary

Required qualifications

• High School Diploma or GED
• Minimum of 1 year of customer service experience in healthcare or a professional service industry
• Proven ability to maintain HIPAA-compliant confidentiality
• Strong telephone management and organizational skills
• Ability to effectively listen and resolve patient complaints with professionalism