Patient Access Scheduler

Job Summary

To support patient scheduling needs, the part-time Patient Access Scheduler will manage pre-registration and appointment scheduling for patients, handle incoming calls, and provide empathetic assistance in a remote call center environment, working from 2:30 pm to 11:00 pm on designated days.

Key responsibilities

• Pre-registers and schedules patient appointments for assigned services in a courteous manner
• Directs calls to appropriate areas for services not provided in Patient Access Scheduling
• Acts as the first point of contact, assisting patients in navigating the healthcare system with empathy

Required qualifications

• 2 years in a direct customer-facing sales or service setting
• Ability to handle a high volume of back-to-back phone calls in a call center environment
• Experience working in a remote setting while maintaining performance expectations