Patient Access Services Supervisor
Job Summary
To enhance patient service delivery, the full-time remote Patient Access Services Supervisor will manage daily operations, oversee staff coaching and mentoring, and handle escalated issues while ensuring quality standards are met.
Key Responsibilities:
- Manages overall coaching and mentoring program to support staff effectively
- Drives staffing decisions related to employee development and performance accountability
- Serves as an escalation point for complex calls and issues
Required Qualifications:
- Bachelor's degree
- At least 4 years of relevant work experience
- Understanding of compliance regulations and guidelines
- Basic knowledge of operations planning and resource management
- Intermediate skills in call center telephone etiquette
Complete Job Description
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