Patient Access Specialist

Job Summary

A company is looking for a Patient Access Specialist II to manage appointment scheduling and patient inquiries in a remote setting.

Key Responsibilities

• Responds to and triages a high volume of appointment requests via calls, emails, and electronic messages
• Completes scheduling tasks from work queues, including managing referrals and rescheduling appointments
• Documents patient information and inquiries, ensuring clear communication with clinical staff regarding patient needs

Required Qualifications

• High school diploma or GED preferred
• Minimum of 2 years of medical office or call center experience
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills