Patient Access Specialist

Job Summary

Responding to a high volume of appointment requests, the full-time Patient Access Specialist will manage scheduling for medical exams and procedures remotely while ensuring accurate demographic collection and insurance registration.

Key responsibilities

• Triages and answers incoming calls and requests professionally, demonstrating knowledge of practice protocols and payer contracts
• Completes scheduling from work queues, including handling referrals, reschedules, and waitlist management
• Documents and distributes messages regarding clinical inquiries and ensures proper communication with healthcare providers

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of experience in a medical office or call center environment
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills