Patient Access Specialist

Job Summary

Responding to a high volume of appointment requests, the full-time Patient Access Specialist will manage scheduling for medical exams and procedures remotely while demonstrating knowledge of insurance and provider protocols.

Key responsibilities

• Triages incoming calls and requests professionally, ensuring timely scheduling of appointments
• Completes scheduling from work queues, handling various appointment types including referrals and cancellations
• Documents and distributes messages regarding clinical inquiries to ensure efficient communication among healthcare providers

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of medical office or call center experience
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills