Patient Access Specialist

Job Summary

Providing advanced support across the client journey, the full-time Patient Access Specialist will independently resolve complex insurance, authorization, billing, and care-readiness issues while working remotely in PST, MST, or CST time zones.

Key responsibilities

• Deliver outstanding customer service by addressing patient, family, referral source, and insurance inquiries through various communication channels
• Manage high-complexity insurance workflows and conduct proactive outreach to ensure timely client appointments and care continuity
• Maintain accurate documentation in CRM/EHR systems while ensuring compliance with HIPAA and internal policies

Required qualifications

• High school diploma or GED required; associate's degree or relevant coursework preferred
• 2-3+ years of experience in healthcare operations, patient access, insurance verification, or medical billing
• Demonstrated success in a high-volume environment meeting SLAs and quality metrics
• Proficiency with EHR/CRM systems and knowledge of insurance terminology
• Prior experience in telehealth or multi-state healthcare environments preferred