Patient Access Specialist

Job Summary

To enhance the patient experience, the full-time Patient Access Resource Specialist will serve as the primary contact for new patient scheduling at OHSU Ambulatory Clinics, coordinating appointments and managing patient information while working remotely.

Key responsibilities

• Accurately verify and update patient information, creating new medical records as needed
• Manage incoming calls and schedule new patient appointments while ensuring all necessary documentation is collected
• Contribute to patient satisfaction initiatives by resolving inquiries and maintaining a positive patient experience

Required qualifications

• One year of experience in a medical office setting with high-volume patient contact, or one and a half years in a public contact position plus six months in a medical office
• Thorough knowledge of Patient Access Services policies and procedures
• Advanced skills in using Patient Access Systems and familiarity with integrated care at OHSU
• Basic computer skills, including experience with online scheduling and database management
• Ability to multi-task effectively in a high-volume environment