Patient Access Specialist

Job Summary

To support practice operations, the full-time Patient Access Specialist will manage a high volume of appointment requests and scheduling for medical exams and procedures in a remote capacity.

Key responsibilities

• Responds to and triages incoming calls and requests regarding appointment scheduling and patient inquiries
• Completes scheduling from work queues, including managing reschedules and waitlist appointments
• Documents and distributes messages related to clinical questions and patient instructions for pre-visit activities

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of medical office or call center experience
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills