Patient Access Specialist

Job Summary

Providing exceptional customer service in a full-time remote capacity, the Patient Access Specialist will manage patient interactions, schedule appointments, and ensure compliance with HIPAA regulations while maintaining a positive first impression of the healthcare organization.

Key responsibilities

• Consistently practice a Patients First philosophy and provide high standards of customer service
• Collect and verify patient demographic information and manage appointment scheduling effectively
• Communicate with patients regarding insurance eligibility, financial accounts, and any issues that arise during the scheduling process

Required qualifications

• High School diploma or equivalent
• 2-3 years of customer service or medical office experience
• Proficiency in computer data-entry and basic computer skills
• Ability to type 40 wpm
• Excellent organizational and time management skills