Patient Access Specialist

Job Summary

Providing essential support to the UNC Health Care System, the full-time Patient Access & Support Specialist will manage patient calls, schedule appointments, and coordinate communications between medical professionals while working primarily weekday evenings and weekends with rotating holidays.

Key responsibilities

• Front patient calls for nurse triage and identify conditions needing urgent intervention
• Register new patients and manage appointment scheduling, cancellations, and confirmations
• Provide administrative support for the UNC Virtual Practice, ensuring timely patient care and exceptional experiences

Required qualifications

• High School degree or GED required; Bachelor's degree preferred with one year of customer service experience
• Three years of customer service experience with an Associate's degree, or five years with a High School diploma, preferably in a healthcare setting
• Familiarity with Microsoft Office programs and strong personal computer skills
• Ability to work effectively in a fast-paced, constantly changing environment
• Knowledge of the UNC Health Care System and medical terminology will be gained during training