Patient Access Specialist

Job Summary

Responding to a high volume of appointment requests, the full-time Patient Access Specialist will manage scheduling for medical exams and procedures remotely, ensuring accurate demographic collection and insurance registration.

Key responsibilities

• Triages incoming calls and requests promptly and professionally, demonstrating knowledge of practice protocols and payer contracts
• Schedules patient appointments from various sources, including work queues and referrals, while communicating necessary pre-visit instructions
• Documents and distributes messages regarding clinical inquiries to ensure timely responses from healthcare providers

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of medical office or call center experience
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills