Patient Access Specialist

Job Summary

To support a growing practice, the full-time Patient Access Specialist will manage incoming calls, respond to patient inquiries, and schedule appointments remotely while providing exemplary customer service.

Key responsibilities

• Answer incoming and returning calls while addressing patient inquiries promptly
• Schedule and reschedule patients to the appropriate clinic using various EMR systems
• Provide program-specific information and assist with additional duties as directed

Required qualifications

• High School Diploma or GED required
• Customer service experience in a fast-paced environment preferred
• Experience in healthcare, addiction medicine, or call center preferred
• Lived addiction experience is a plus