Patient Access Specialist

Job Summary

Providing exceptional customer service, the full-time Patient Access Specialist will manage high-volume phone calls, assist with scheduling appointments, and document patient interactions in the EMR while working onsite in a busy healthcare environment.

Key responsibilities

• Triages and documents telephone calls from patients, addressing requests and concerns promptly
• Coordinates and schedules patient care appointments, serving as a liaison for healthcare providers
• Ensures accurate entry of patient information and eligibility verification in OHSU databases

Required qualifications

• Six months of experience in a medical office setting with direct patient contact or one year in a high-volume public contact role
• Basic computer keyboarding skills with a typing speed of 30-45 wpm
• Extremely high attention to detail
• Demonstrated effectiveness in managing confrontational customer interactions
• Understanding of managed care processes