Patient Access Specialist II

Job Summary

Managing a high volume of appointment requests, the full-time Patient Access Specialist II will schedule medical exams and procedures remotely while ensuring accurate demographic collection and insurance registration.

Key responsibilities

• Responds to and triages incoming calls and requests professionally, demonstrating knowledge of practice protocols and payer contracts
• Completes scheduling from work queues, including handling referrals, reschedules, and waitlist management
• Documents and distributes messages regarding clinical inquiries to ensure timely responses from healthcare providers

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of medical office or call center experience
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills