Patient Access Specialist II

Job Summary

Responding to a high volume of appointment requests, the full-time Patient Access Specialist II will manage scheduling for medical exams and procedures remotely, ensuring effective communication with patients and providers.

Key responsibilities

• Triages and answers incoming calls and requests professionally, demonstrating knowledge of scheduling protocols and payer contracts
• Completes scheduling from work queues, including rescheduling and waitlist management, while providing patients with necessary pre-visit instructions
• Documents and distributes clinical inquiries and referral information accurately to ensure timely responses from healthcare providers

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of experience in a medical office or call center
• Entry-level computer skills as required by the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills